Privacy Policy

This website is operated by Shiva Financial Services, 05 Swapn Lok Colony, Dohra, Bareilly, Uttar Pradesh 243006. In this policy, "we", "us" and "our" mean Shiva Financial Services. You can reach us on 7060001335 or at shivafinancialservices2026@gmail.com.

This policy explains what personal information we collect through this website and through the enquiries you send us, how we use it and the choices you have.

We collect only what we need to respond to you and to provide the service you ask for.

• Details you give us, such as your name, phone number, email address, the service you are interested in and the message you write.
• Details and documents you choose to share so that we can complete a requirement, for example KYC information, identity and address proof, business details, vehicle or policy details and registration documents.
• Messages you send to us on WhatsApp, including your WhatsApp number and profile name.
• Technical information that our hosting provider may record, such as IP address, browser type and the pages requested, for security and performance.

You may give us information through the enquiry form on this website, by messaging or calling us on WhatsApp or phone, by email or in person at our office.

When you submit the enquiry form, your details are used to prepare a WhatsApp message to our number, or are sent to us directly, so that we can reply to you.

WhatsApp is provided by WhatsApp LLC, part of Meta. Messages you send to us through WhatsApp are also handled under WhatsApp's own terms and privacy policy.

Please do not send passwords, card numbers, card PINs or net-banking credentials to anyone, including us, on WhatsApp or through this website.

• To respond to your enquiries and understand what you need.
• To provide the guidance and assistance you request, and to help you complete applications, registrations and purchases.
• To contact you about your request, including follow-ups and reminders related to services you have used.
• To keep records and meet legal, accounting and regulatory requirements.
• To improve this website and our service.

We do not sell your personal information. We share it only where needed for your request, and with your knowledge:

• With insurers, fund houses, registrars and government portals, to process an application or registration you have asked for.
• With service providers that help us run the business, such as website hosting and communication tools.
• Where the law or a regulator requires it.

This website does not use advertising or tracking cookies. Your browser may store technical data that is needed to display the site.

If we add analytics or other cookies in future, we will update this policy and ask for your consent where the law requires it.

We keep personal information for as long as it is needed to serve you, to meet legal, accounting or regulatory requirements and to resolve disputes. After that we delete or anonymise it.

We use reasonable safeguards to protect the information you share with us. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please share only what is needed and keep your own credentials confidential.

This website may link to third-party websites and services, such as insurers, fund houses, the Udyam Registration portal, the Government e-Marketplace and WhatsApp. We do not control them and are not responsible for their content or privacy practices. Please read their policies before you share information with them.

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 to the extent it applies, you may:

• Ask what personal information we hold about you.
• Ask us to correct or update it.
• Ask us to delete it, subject to legal and regulatory retention requirements.
• Withdraw your consent to further communication.
• Raise a grievance about how your information has been handled.

To exercise any of these rights, contact us using the details below.

Our services are meant for adults. We do not knowingly collect personal information from children without the consent of a parent or guardian.

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of the website after a change means you accept the updated policy.

For questions, requests or complaints about this policy, contact Shiva Financial Services, Naresh Kumar Maurya, Proprietor, 05 Swapn Lok Colony, Dohra, Bareilly, Uttar Pradesh 243006. Phone and WhatsApp: 7060001335. Email: shivafinancialservices2026@gmail.com.